Please take a moment to read our most commonly asked questions. We're always available to answer your questions and encourage you to contact our office if you have a question that is not answered below.
What is the office’s COVID19 policy?
Due to the COVID-19 pandemic, our office is still requesting that any person age 2 and older wear a mask or some kind of face covering while in the common areas of our office. Social distancing is encouraged. We prefer to have only one parent or guardian present for patient visits – for your safety as well as the staff and to minimize the risk of exposure. Exam rooms are thoroughly cleaned and sanitized after each patient. COVID-19 screening questions are asked by the front office at the time of appointment scheduling and, also, when the patient arrives for the appointment. The patient and anyone that is attending with the patient will be asked a series of questions and temperatures will be taken.
At this time, we have changed our policy and our front door is to remained locked. We have phone numbers posted on our front doors to call for check in procedures. At that time, our front office staff will direct you on how to proceed with your child's appointment. We are minimizing the spread of COVID-19 by separating our check in procedures for Sick and Well visits. We only see non-sick and well patients in the mornings and sick patients in the afternoons.
We appreciate your cooperation.
Are there any procedures that may not be covered by my insurance?
All procedures performed (including but not limited to: vision/hearing screens, vaccines, breathing treatments, surgical/non-surgical procedures, etc.) have their own individual fees. The parent/guardian signed a Financial Policy with our office at the time of registration stating that “a patient’s insurance is billed as a courtesy and any non-covered services are deemed patient responsibility.”
Do you accept walk-ins?
We discourage walk-ins but we will do our best to accommodate your child with the next available appointment.
Do you offer translators in the office?
Dr. August and some of our staff members are fluent in English and Spanish. If any other language is needed, we have a translation service available by phone.
What is the patient age cut off?
Our office offers services to patients from birth to age 18. Some exceptions to the age cut off are existing patients that are attending college.
What are some specific services that your office offers?
Some of the services we offer are sick and routine well visits, physicals for sports and surgical procedures, strep/flu/rsv/mono testing, phlebotomy, ADD/ADHD consults and currently have the ability to screen for COVID-19.
What are my rights when a claim is denied by my insurance carrier?
If services are deemed not covered by your insurance then the claim will become patient responsibility. The subscriber has the right to call and inquire about the denial and our billing department will give you a grace period on when to follow back up with our office or the claim will be due upon receipt.
Do you offer financial help if a family is going through a hardship?
We do understand circumstances in which a family might encounter financial difficulties. We will work with you the best that we can. A financial hardship form will need to be completed and returned to our office with supporting documentation. The information will be reviewed by the office manager and the physician and a response will be given by our office within 30 days.
Are service dogs allowed in the office?
Services dogs are allowed but the appropriate registration paperwork must be brought with you and presented to the front office.
Can credit cards be kept on file?
Yes we do have the ability to place a credit card on file.
Does your office offer payment plans?
We do offer payment plans if there is a financial strain but a deposit will be required.
What insurances do you accept?
We accept most private insurance carriers but you will need to call the specific plan and ask if your doctor is showing as a network provider. We ONLY accept 2 HMO carriers – Aetna HMO and BCBS HMO.
If I have a Health-Sharing Plan, can I pay later?
Our office does not accept health-sharing plans. In this case, the patient would be Self-Pay and payment would be due at time of service. Once the visit is complete, you may ask the front office for a copy of the billing statement so that you may file the claim on your own to be reimbursed.
What insurances do you not accept?
We do not accept limited or sharing plans, including but not limited to: MediShare, Liberty Healthshare and Freedom Life. We only accept certain Medicaid plans on case by case basis. You may call our office for more answers to this question.
Does your office accept New Patients?
Yes we do accept new patients.
Is Telehealth offered? If so, what type of visits can be scheduled?
Telehealth is offered at our clinic. Please call our office to inquire about specific services able to be performed.